Support

Our FAQ’s

Here are some of the questions you may need answers to. If you can’t find your answer below then please email us and we will do our best to help you.

RETURN POLICY

If in the unlikely event that you are not totally satisfied with your planner then you can return it within 30 days of it being ordered and receive a full refund, minus the postage (unless you received it damaged of course- see below). The product will need to be un-used and in a resellable condition for refund to be processed. Get in touch by email and we will guide you through the process.

SHIPPING

Orders in the United Kingdom: 

For orders 1/2- 7kg in weight we charge a flat rate of £5 for postage and packaging. If your order goes over 7kg then postage increases slightly with an extra £1 added to each additional kilogram. Small items under 500g are sent with Royal Mail and are £3.49.

Orders to Europe:
We do not charge UK VAT on orders that are shipped outside the UK. However, please note that you may be charged your countries local sales tax as well as other customs duties and fees when the item arrives in your country. You will need to pay these to the relevant authorities for your item to be delivered. Perfect Planner Company cannot take any responsibility for VAT and customs duties and fees for orders that are shipped outside the UK.

Worldwide:
This includes any country outside Europe. We charge £20 for up to 5kg and it varies depending on weight and location.
Please use the postage calculator in the basket to get more accurate pricing. Note: Customers are responsible for paying VAT or other local sales tax and customs duties at their local rate on receipt of the order. Perfect Planner Company cannot take any responsibility for VAT and customs duties or fees for orders that are shipped outside the UK.

Delivery Times:
In the UK most of the time our products will be delivered within 3 working days, depending on the time you placed the order.

International:
Our products are all currently posted from the UK so we have to charge a slightly higher rate for international customers. You still receive the same reliable postal service but it may take a little longer to get to you, usually 3 -7 days depending on where you live.

DAMAGED GOODS

If by any chance your planner arrives in less than perfect condition then get in touch and we will do our very best to put it right.

COMPANY INFORMATION

iSenna Ltd trading as Perfect Planner Company. Registered in England No.10769492
Registered Office: 85 Great Portland Street, 1st Floor, London, W1W 7LT, UK
email: info@perfectplannerco.com

BUYING IN BULK

You may want to get some planners for your team to get them super organised and productive. If you purchase more than ten planners then you can get a bulk discount. Send us a quick email and we’ll get that sorted for you.

CONTACT US

Please use the Contact Us link in the footer to get in touch. We will do our best to answer any questions and to help you with any issues you may have.

PAYMENTS ACCEPTED

We accept some of the most recognised online payment gateways in the world today for your total piece of mind and ease of use. These include: ApplePay (on compatible devices), PayPal, VISA and MasterCard payments.