Information is collected from you when you register with us such as your name and contact information including e-mail address, billing and delivery addresses and telephone number. We may also collect demographic information such as postcode and, if you actively sign-up to our newsletter, preferences and interests, and other information relevant to customer surveys and/or offers or products. In addition, we may collect your IP address and use cookies unless you configure your web browser not to accept them. You will be asked to accept our cookies policy when you first enter the website. For more information about cookies, please see the ‘how we use cookies’ below.

We may collect and process the following data:

Personal Information that you provide to us. You will be asked to provide us with your personal data when you:
– Contact us, correspond with us by phone, email, or other methods.
– Subscribe to use our services: place an order, subscribe to our newsletter, promotional emails, or other marketing materials.
– Use the services.

The personal information you may be asked to provide to us for the above purposes may include your first name, surname, email address, phone number, billing, and delivery address.

With each of your visits to our website, we may collect the following information automatically for internal purposes only, or, if you have given explicit consent and have accepted cookies, to deliver targeted, detailed advertising. Please note however, this information cannot be used to identify you:
– device-specific information, such as your device model, operating system version, unique device identifiers, and mobile network:
– technical information about your computer, including your operating system, IP address and browser type, for system admin and analytical purposes:
– details of your visits to our website and/or services, including the URL clickstream to, through and from our website, including date and time, length of visits to certain pages and page interaction information, such as the bounce rates
– information showing us how you accessed the website; via newsletter, organic search from Google or Bing and so on.

We process personal information to enable us to sell, promote and advertise our products; buy materials from suppliers; maintain our own accounts and records; technically administer our website; and support and manage our employees.

Use of personal information under EU data protection laws must be justified under one of a number of legal grounds and we are required to set out the ground in respect of each use of your personal data in this policy. These are the principal grounds that justify our use of your information:
– consent: where you have consented to our use of your information and you are providing explicit, informed freely given consent, in relation to any such use and you may withdraw your consent at any time If you would like to;
– contract performance:  where your information Is necessary to enter into or perform our contract with you, for example, to fulfil an order placed via our Website:
– legal obligation: where we need to use your information to comply with our legal obligations
– legitimate interests: where we use your information to achieve a legitimate interest and our reasons for using it outweigh any prejudice to your data protection rights: and
– legal claims: where your information if necessary for us to defend, prosecute or make a claim against you or a third party.

We are committed to ensuring that your information is secure and retained. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures and policies to safeguard and secure the information we collect online. In addition, our website payment facility uses either PayPal, Apple Pay, Stripe, Klarna and/or Google Pay which have the highest level of card data security. You can therefore rest assured that we take the privacy and security of your payment and personal details very seriously.

You can tell whether a page is secure as ‘https’ will replace the ‘http’ at the front of the website address and a small padlock will appear next to this or in the bottom bar of your browser window.

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information that you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

If you would like a copy of the information held on you, please email us at hello@perfectplannerco.com.

At any time, you, the user, are free to revoke your consent by emailing us at hello@perfectplannerco.com. If you believe that any information we are holding on you is incorrect or incomplete or you wish your personal data to be removed or its use restricted, please email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect or remove or restrict its use, as requested. We will confirm via email once your data has been successfully and safely removed from our systems. You also have the right to object to the processing of your personal data. In this instance you can contact us via the above email address.

In addition, if you have previously agreed to us using your personal information for direct marketing purposes (e.g. signing up to our newsletter), you may change your mind at any time by writing to us, emailing us at hello@perfectplannerco.com or clicking unsubscribe in any newsletter we send you.

We will not sell, distribute, or lease your personal information to third parties unless we have your explicit permission and are required by law to do so.

You will be asked to accept our cookies policy when you first enter our website. A cookie is a small file that asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie enables your basket of goods and checkout to be managed. It also helps analyse web traffic or lets you know when you visit a particular web page. With your consent, cookies also allow us to collect and share your data with our trusted partners, including but not limited to, Google and Facebook, in order to provide personalisation of ads. The use of cookies will also tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We safely and securely use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is discarded from the system safely and securely.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. Information about deleting or controlling cookies is available at www.aboutcookies.org. Please note that by deleting cookies or disabling future cookies you may not be able to use certain parts or take full advantage of this website.

If you have any further questions about the cookies we use, please contact us.